DAKIN VN built the IC TECH app as a Free app. This SERVICE is provided by Daikin VN at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at DAIKIN VN unless otherwise defined in this Privacy Policy.
INFORMATION COLLECTION AND USE
1. Collection of personal data
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
• complete a user profile (such as your name, contact information and other identification information where needed);
• start using the Service Booking Management functionality (such as your device’s location and camera);
When our services are used, personal data may be collected through the normal operation of our app. Some examples are:
• your location (to detect nearest service booking locations and abnormal route variations);
• transaction information (such as distance travelled);
• information about how you interacted with the app (such as features used and content viewed);
• device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification);
2. Use of personal data
Daikin VN may use, combine and process your personal data for the following purposes:
Providing services and features
Your personal data will be used to provide, personalize, maintain and improve our app and services. This includes using your personal data to:
• provide you with services across our various business verticals;
• engage you to provide services;
• administer and update your account;
• conduct due diligence checks;
• verify your identity;
• process payments;
• track the progress of your trip and detect abnormal trip variations;
• enable features that personalize your app, such as lists of your recent completed bookings and previous ratings;
• perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analyzing usage and activity trends;
• protect the security or integrity of the services and any facilities or equipment used to make the services available;
• process and manage your rewards;
• enable communications between our customers and technicians;
Safety and security
We use your data to ensure the safety and security of our services, including:
• verifying your identity when you log in to the app;
• using device, location, profile, usage to prevent, detect and combat fraud or unsafe activities;
• monitoring compliance with our terms and conditions, policies and Technician’s Code of Conduct; and
• detecting, preventing and prosecuting crime.
Customer support
We use Personal Data to resolve customer support issues. For example, we may:
• investigate and address concerns;
• monitor and improve our technical support responses;
• respond to questions, comments and feedback; and
• inform you about steps taken to resolve technical support issues.
Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyze your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.
3. Disclosure of personal data
We need to share personal data with various parties for the purposes. These parties include:
Our customers using our Customer app
For example:
• we may share your locations and routes with our customer requesting the service booking.
• we may share your personal data with the customer including your name, photo, phone number and average rating.
With third parties
For example, we may share your location with third parties to help you decide the routes to the booking’s location.
We may provide personal data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
• cloud storage providers;
• marketing partners and marketing platform providers;
• data analytics providers;
• research partners;
• service providers who perform identity verification services;
With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil any of the following circumstances:
• where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
• where it is necessary in the public interest (e.g., in a public health crisis, for contact tracing purposes and safeguarding our community).
4. Retention of personal data
We retain your personal data for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or allowed by law. Once your personal data is no longer necessary for the services or purposes, or we no longer have a legal or business purpose for retaining your personal data, we take steps to erase, destroy, anonymize or prevent access or use of such personal data for any purpose other than compliance with this policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.
5. Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
6. Protection of personal data
We will take reasonable legal, organizational and technical measures to ensure that your personal data is protected. This includes measures to prevent personal data from getting lost or used or accessed in an unauthorized way. We limit access to your personal data to our employees on a need-to-know basis. Those processing your personal data will only do so in an authorized manner and are required to treat your information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted through any online means, therefore, any transmission remains at your own risk.
YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL DATA
In accordance with applicable laws and regulations, you may be entitled to:
• ask us about the processing of your personal data, including to be provided with a copy of your personal data;
• request the correction and/or (in some cases) deletion of your personal data;
• in some cases, request the restriction of the processing of your personal data, or object to that processing;
• withdraw your consent to the processing of your personal data (where we are processing your personal data based on your consent);
• request receipt or transmission to another organization, in a machine-readable form, of the personal data that you have provided to us where we are using your personal data based on consent or performance of a contract; and
• complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your personal data.
Where you are given the option to share your personal data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
However, choosing not to share your personal data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in section Use of personal data or that you are unable to make use of the services. After you have chosen to withdraw your consent, we may be able to continue to process your personal data to the extent required or otherwise permitted by applicable laws and regulations.
If you wish to make a request to exercise your rights, you can contact us through our contact details set out in section How to contact us below.
We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request.
Once verified, we will give effect to your request within the timelines prescribed by applicable laws.
AMENDMENTS AND UPDATES
Daikin VN shall have the right to modify, update or amend the terms of this policy at any time by placing the updated policy on the websites. By continuing to use the app and services continuing to communicate or engage with Daikin VN following the modifications, updates or amendments to this policy, you signify your acceptance of such modifications, updates or amendments.
HOW TO CONTACT US
If you have any queries about this policy or would like to exercise your rights set out in this policy, please contact us via email: callcenter.hcm@daikin.com.vn.